Project Name
Sales Management System
Project Duration
Four Months
Problem Statement
One nice early morning at 11:00 am I went to my office, as I entered Boss welcomed me and informed that a local company has a Project and they want us to develop for them in shorter period of time, what is project all about and what is shorter period we don’t know and believe me Manager of Bank was also unaware.
After appointment of Manager, I went there and found that they need a Sales Management System which will help Manager to have vacations and leads can be atomically transfers to Sales team and they will act accordingly.
After Initial requirement gathering, I asked him to introduce me his Sales team so that I can ask their needs in terms of software and process they are currently using for call records and follow-ups.
Manager hesitated and convinced me that “There is no need for discussing project to them what I am giving you (Actually I told him) in terms of project requirements are complete”.
Project was developed and deployed within time and with some considerations which we are used to.
One Sunny day around one month of that project, Manager called me with a voice which was saying too much, than his soft words.
As a vendor and for the sake of currently running projects and upcoming projects, I visited him within an hour, he and his team was anxiously waiting to welcome me, after greetings Team said your software is unable to fulfill Sales Management Requirement so as ours.
and Blessed me with this exciting sentence
“We were better managing Our work using Excel Sheets Yours Sales Management System”
Previous Conclusion
Sales Team Input missing due to Manager Confidence of completeness of project requirements.
Previous Solution
After two three nice meetings, one month rework was done at our cost and we got assurance of another project
Current Conclusion
Stakeholder Identification Process missing at our side
PMI Process Group
Project Initiation Process Group
PMI Knowledge Area
Project Communication Management
PMI Process
Stakeholder Identification (PMBOK 2008 4th Edition Exposure Draft)
AUC Solution
We must have a Stakeholder Identification process with Stakeholder Register template.
www.groups.yahoo.com/group/auc-training-pm
Files> Templates> Initiation> Stakeholder Register